Terms & Conditions
Introduction:
Giant Leap Childcare and Learning Centre Ltd (Company number 07654239), with registered office at Coal Clough House, Coal Clough Lane, Burnely, Lancashire, BB11 4NJ (“we”, “us” or “our”). References to “you” and “your” in these terms means you, the customer and any other person in your party.
When making your booking you enter into a contract with us and agree to our payment terms.
Your booking, whether online or via telephone, is subject to these Terms and Conditions. You must read both carefully and accept them in full prior to booking.
By making a booking with us, you agree that:
- you have read all the terms and conditions set out on this webpage and agree to be bound by them;
- you consent to our use of your information in accordance with our Privacy Policy; and
- when making a booking, you are over 18 years of age, and where placing an order for services with age restrictions, you declare that you and members of your party are of the appropriate age to purchase those services.
1. Booking and payment
When you request to make an online booking, you guarantee that you have the authority to accept and do accept on behalf of your party these Terms & Conditions and any applicable booking conditions. Confirmation of your chosen session(s) will be conditional on you making such initial payment as is agreed by us, or payment in full, including any applicable fees and charges.
Your booking is confirmed and a contract between you and us will only exist when we send you confirmation by e-mail, which contains a valid reference number (“Booking Confirmation”). Please check your Booking Confirmation carefully and report any incorrect or incomplete information to us immediately where we will try to assist you. Please ensure that you provide us with the names and birth dates of the participants.
We accept payment by debit/credit card (Visa, MasterCard, Maestro and American Express). We do not charge you a fee for using your card, however your bank or card issuer may apply an additional foreign transaction fee for non-UK registered cards.
Please note that booking requests can take up to 72 hours to process. A booking is only confirmed when we send you a Booking Confirmation with a valid booking reference number for each session booked. On rare occasions, where we will be unable to confirm a booking, for example if the payment fails, our team will attempt to rebook the affected session(s) for you at the same price. If this is not possible, for example because the payment is blocked or there has been a change in the price or availability of your requested session(s), we will contact you via telephone or e-mail to discuss next steps.
2. Prices & Pricing Errors
We endeavour to ensure that all pricing and other information on the website is accurate. However, it is always possible that despite our efforts there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. We will normally check prices before confirming your booking so that, where the booking’s correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the booking’s correct price at your booking date is higher than the price stated to you, we will contact you by telephone or e-mail for your instructions before we confirm your booking.
If we confirm and process your booking where a pricing or other error is obvious and could reasonably have been recognised by you as a mistake, we will refund you any sums you have paid us.
3. Online Content
We take all practical steps possible to ensure that the details displayed on the website are accurate and up-to-date. Sometimes certain facilities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy. Some advertised activities may not be available all year round. Any queries about services or facilities should be directed to info@giantleapchildcare.co.uk.
4. Data Protection
We will ensure appropriate security measures are in place to protect your personal information. The information you provide us will only be passed onto the Payment Providers. Certain information may also be passed on to security or credit checking companies to detect and prevent any fraud.
By making a booking with us you agree to the use and disclosure of the information you provide for the following purposes: to enable us to process and fulfil your booking, for market research and analysis, to avoid fraud and to enable us or our representatives to contact you by letter, telephone or e-mail. You may unsubscribe from further contact at any time by clicking on the relevant link in any emails we send you.
For more information on how we use your personal data, please see our privacy policy.
5. Outdoor Experience
Please ensure that you have read our Outdoors Experience Guide.
Our Holiday Club and Forest School sessions are a fully outdoor experience, this means that your child will be spending the majority of their day outdoors, during all weathers. The only exception where we will need to bring the children indoors is when there are high winds or lightening due to safety and/or our risk assessments.
Your child will join in some amazing experiences and activities and we do not let a bit of rain ruin our fun.
As we are a fully outdoor holiday club and to ensure your child has the best experiences, please provide suitable outdoor clothing. We ask that you provide a bag with changes of clothes, socks, wellies or walking boots, outdoor rain coat and waterproof pants/all in one suits daily.
6. Amendments by you
If you wish to make an amendment to your call us on 01282 425893 (Monday to Friday, 7:30am to 18:00pm). Whilst we will try to assist, we cannot guarantee that requests to make changes can or will be met.
At the time of booking you may have the option to select services which are available at a special rate as they are non-refundable, non-changeable and/or non-transferable from point of sale. This means that from the time the booking is confirmed, no amendments whatsoever (including dates and duration) can be made and the only option available is to cancel. Cancellations of this service type may be charged a cancellation fee. These services are advertised as “Non-Refundable” and require full payment at time of booking.
Amendment charges are subject to change at any time. At present any amendments may incur an administration charge of 5% per booking. Please note that if applicable, amendment fees are non-refundable.
7. Cancellations by you
In the event that you cancel your booking, and the initial payment you have paid does not cover the cancellation charges set out in this paragraph (e.g. because you have chosen a low deposit option), you must pay any difference between the amount you have paid and the cancellation charge applied. In accepting these Terms & Conditions you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with this booking) at that time.
Any cancellation will incur a cancellation processing fee of 50% per booking.
8. Changes and Cancellations by us
We will inform you as soon as possible if we need to cancel and/or make a significant change to your confirmed booking(s). We will endeavour to pass on any information to you in regards to any minor changes before the date of your booking.
9. Our Service Charges
In certain circumstances we apply service charges which will be shown on your booking confirmation as follows:
| SERVICE | CHARGE |
|---|---|
| Amendment | As per clauses 6* |
| Cancellation | As per clauses 7 & 8* |
*Please note that cancellation and amendment fees are non-refundable.
10. Our responsibility for your booking
Your contract for the booked session(s) is subject to our payment terms. We only supply our services for domestic, non-commercial and private use. We do not therefore accept liability for any business losses (e.g. loss of profit, loss of business, business interruption or loss of business opportunity).
In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your affected booking (or the appropriate proportion of this if not everyone on the booking is affected).
We do not exclude or limit any liability that arises as a result of our negligence or that of any of our employees, agents or subcontractors whilst acting in the course of their employment or engagement, liability for fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by law.
11. Complaints
Any complaints must be made in writing to info@giantleapchildcare.co.uk. Please send your complaint within 28 days of your return as the sooner we receive it the easier it is for us to investigate it accordingly.
Complaints received outside of 28 days of your return may mean we are not be able to offer a detailed response, nor offer any compensation or may reject your complaint entirely.
We will aim to forward you a full response within 28 days.
12. Law and Jurisdiction
These Terms and Conditions are governed by English law and the courts of England and Wales have exclusive jurisdiction over any dispute or matter arising out of these Terms and Conditions (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.)
This page was updated on 16/03/2020
